Ivanti SM-SM-CONC-M – Service Management Concur
Service Management Concur is a comprehensive IT service management solution designed to streamline and automate service delivery processes. This solution provides a unified platform for managing service requests, incidents, and problems, enabling IT organizations to improve service quality, reduce costs, and enhance customer satisfaction. With its robust architecture and modular design, Service Management Concur can be easily integrated with existing IT systems, such as incident management, problem management, and change management. This solution also supports ITIL best practices and provides a customizable workflow engine to adapt to changing business needs.
Service Management Concur offers advanced features such as automated workflow management, service level agreement (SLA) management, and reporting and analytics. These features enable IT organizations to optimize service delivery, improve resource utilization, and make data-driven decisions. this solution provides a user-friendly interface for end-users to submit service requests and track the status of their requests, improving overall customer experience.
In enterprise environments, Service Management Concur can be used to manage complex IT services, such as cloud services, network services, and application services. This solution can also be integrated with other IT systems, such as IT asset management, IT project management, and IT security management, to provide a comprehensive IT service management framework.
Technical Specifications
| Brand | Ivanti |
| SKU | SM-SM-CONC-M |
| Category | Software & Licenses |
| Service Type | IT Service Management |
| Service Management | Incident Management, Problem Management, Change Management |
| Workflow Engine | Customizable |
| ITIL Support | Yes |
| View all Ivanti Products → | |
Challenges Solved by this Solution
Is your IT organization struggling with manual service request processes, leading to delayed resolutions and poor customer satisfaction? Are you facing challenges in managing complex IT services, such as cloud services and network services? Do you need to improve resource utilization and reduce IT costs? Service Management Concur can help. This solution automates service request processes, provides real-time visibility into service delivery, and enables data-driven decision-making. By implementing Service Management Concur, IT organizations can improve service quality, reduce costs, and enhance customer satisfaction.
Australian Logistics & B2B Support
As a 100% Aussie-owned and operated business, we are a trusted partner for Ivanti. We empower enterprise procurement with dedicated B2B account support and flexible payment options.
Frequently Asked Questions
What are the benefits of implementing an IT service management solution?
Implementing an IT service management solution can help improve service quality, reduce costs, and enhance customer satisfaction.
How can I customize the workflow engine in Service Management Concur?
The workflow engine in Service Management Concur is customizable, allowing you to adapt it to your organization’s specific needs.
Can Service Management Concur be integrated with other IT systems?
Yes, Service Management Concur can be integrated with other IT systems, such as IT asset management, IT project management, and IT security management.
How can I get support for implementing and configuring Service Management Concur?
Our Sales Team can help you with implementation and configuration support, as well as provide guidance on best practices for using the solution.
What kind of reporting and analytics capabilities does Service Management Concur provide?
Service Management Concur provides advanced reporting and analytics capabilities, enabling you to make data-driven decisions and optimize service delivery.
Ready to Deploy Ivanti Service Mgr – Service Management Concur (SM-SM-CONC-M)?
Product Ref: TOS-1831135 • Get enterprise pricing, volume discounts, and Australian support.
